1. Subscription Payments
Subscription fees are charged for access to Deal360 features as per the selected plan. Once a subscription period has started, subscription charges may be non-refundable except where required by law or approved by Deal360 in special cases.
2. Duplicate Or Failed Payments
If a user is charged twice or payment is deducted but service is not activated, the user should contact Deal360 support with payment proof. After verification, Deal360 may activate the service or process refund as applicable.
3. Website Setup Fees
Website setup or template fees may be non-refundable once setup work, template allocation, subdomain reservation or website configuration has started.
4. Advertisement Charges
Ad or promotion charges may be non-refundable once the campaign is submitted, reviewed, scheduled, approved or made live.
5. Product Returns (Orders On Deal360)
Products bought through Deal360 checkout (website or app) can be returned within the return window shown on the product and order. Unless the seller shows a different window, the return window is 2 days from delivery. Some products may be marked non-returnable by the seller; this is shown before you buy.
To be eligible, the item must be new, unused and in its original packaging with tags, accessories and invoice. Items that arrive damaged, defective or different from what was ordered can be returned within the same window; please share clear photos when you raise the request.
Raise a return from My Orders in the Deal360 app, or contact Deal360 support with your order ID. Once the return is approved, Deal360 arranges a reverse pickup from your delivery address through its delivery partner. You do not need to ship the item yourself or print a label.
There is no restocking fee. After the item is picked up and checked by the seller, the refund is issued to the original payment method as per the Refund Timeline below.
Orders placed directly with a seller outside Deal360 checkout (for example offline or on credit terms agreed privately) follow that seller's own return terms.
6. Delivery Charges
Delivery charges are handled as per the logistics partner's policy. Once pickup is assigned or delivery is initiated, delivery charges may not be refundable.
7. Refund Timeline
Approved refunds, including refunds for returned products, may take 7 to 10 business days or as per payment gateway and bank timelines.
8. Cancellation
Users may cancel renewal or stop using paid features by contacting support or using available account options. Cancellation may stop future billing but may not automatically refund already-used service periods.